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Questions are to be expected so there are some FAQ and answers below. If you have a question that isn't answered by this page or website then do get in touch.



1What does Physiotherapy involve?
It depends on what you present with. Typically, if it’s Physiotherapy that you need and are after, I will first complete an assessment. This will involve asking you questions about your current complaint, its history, any related aches and pains, your lifestyle, your family history and what your thoughts are on your problem and what you are looking to get out of Physiotherapy. This will be followed by an objective assessment which may involve, for example, looking at how you move, your posture, palpation/ manual therapy, strength testing, specific muscle/joint tests, neuro (nerve) tests and usually much more. Following assessment we’ll discuss my thoughts and reasoning on your problems and how these can best be dealt with. The possibilities here a myriad but may involve manual therapy, stretching, specific exercises, use of taping, advice on rehab and management and more. Also see the ‘Physiotherapy’ page for more information on 'what is Physiotherapy'.
2What sort of massage do you do?
Whatever is required. I have trained in sport and remedial massage which covers sports massage and deep-tissue work, massage for relaxation and specific work on aches, pains and injuries. I have also undertaken further courses in myofascial release (a targeted, slow form of massage for specific problems). Furthermore, as a Physiotherapist I am skilled in observing the human body and detecting individual characteristics and needs. This means that I can apply manual therapy techniques, positioning, joint mobilisations, muscle relaxation/activation techniques and more. I use massage as a stand-alone treatment and some elements of hands-on work will sometimes form a part of Physiotherapy treatment.
3What do I wear?
Loose fitting clothing is ideal, you can bring/wear a pair of shorts and I may ask you to go down to your underwear as part of the assessment process as this enables me to more clearly see what and where the problem is and establish causes of your issues. If you prefer not to do this that is absolutely fine, just let me know during the session. For massage you may be more comfortable whilst lying down if you’re wearing just underwear but again this is entirely up to you.
4How many treatments will I need:
How long is a piece of string?! This very much depends on the nature of the problem. For Physiotherapy, I would generally hope that you would see some improvement after the first couple of sessions. Typically the number of sessions required will be between two and six, though there is wide variation in this. We can review progress on a session by session basis and I may suggest that you need to see your GP or a different specialist if treatment with myself doesn’t appear to be working or if I think it’s applicable. If you’re coming to see me for regular massage sessions or Pilates tuition then this can obviously go on for as long as you would like it to.
5What if I am already receiving treatment from someone else?
I can liaise with another practitioner regarding your treatment to ensure that my treatment will be complimentary.
6Do you do home visits?
Yes. However I may request that the initial consultation be conducted at my clinic for the peace of mind and convenience of both parties. Please be aware that I do charge slightly more for home visits, contact me for details.

7Do you do phone consultations?
I can initially discuss your problem over the telephone or via email to establish whether or not I think I can help you. There is no charge for this but I do charge for any further assessment and treatment that takes place.
8How much will it cost?
Please see the 'prices' page for details. I accept cash, cheque and online BACS - including bank app - payments. The extra cost associated with card payments has for now put this small business off from purchasing a card machine!
9I have a health plan. Can I claim on this if I come to see you?
Yes. I can issue you with an invoice which includes my HCPC registration number, which is what is required by health insurance companies. Depending on whether you're coming to me for Physiotherapy or Massage, it might be worth checking the small print of your policy to see if you are restricted to being able to claim for just one or the other.
10Do you accept referrals from insurance companies?
Yes I do. Many insurance companies will let you select a Physiotherapist of your choice once your claim has been approved and my HCPC registration number is proof of my professional registration, which is generally what insurance companies require. Check with your insurance company for details.
11What are your opening hours and where are you?
Please see the footer at the bottom of this page for clinic opening hours. My location can be found on the 'contact page' of this website.
12 What precautions are you taking in relation to Covid-19?
Updated 15/03/2020:
1. I am asking all clients to wash hands immediately pre-appointment - there are toilets on the ground & 1st floor at the Town Hall. Please follow all government guidelines relating to personal hygiene; I will also be doing this.
2. Please do not attend your appointment if you feel newly unwell and are displaying any of the symptoms of Covid-19.
3. I routinely alcohol-disinfectant-spray the headrest of my couch between clients. I will also wipe down other hard surfaces between clients and the fabric couch cover has been removed, allowing the whole couch to be wiped.
4. For reassurance: My business structure and lifestyle outside of work are such that I do not regularly come into contact with groups of people, large or small.



"Over six weeks I have had a course of treatment for a painful shoulder and neck which has brought considerable relief. Julie did a thorough assessment initially and has re-assessed at each visit. She has provided gentle massage and remedial therapy which have alleviated the painful symptoms and offered advice on exercises to increase mobility and rectify misalignment. After every visit I have come away feeling well cared for and considerably more comfortable with each passing week, until I now feel better than I have in months. I can truly say that I have been in very capable hands and I would recommend Julie without reservation." - Kate