PRIVACY POLICY

This privacy policy applies to the Calder Therapies website at www.caldertherapies.co.uk (the “Website”). We at Calder Therapies take your privacy seriously. This policy covers the collection, processing and other use of personal data via our website under the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulations (“GDPR”). Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

For the purpose of the DPA and GDPR we are the data controller. Any enquiries regarding the collection or processing of your data should be addressed to:

Calder Therapies
18 Albert Street
Hebden Bridge HX7 8AH
Contact number: 07981 931853
Email: julie@caldertherapies.co.uk

By using the Website you consent to this policy. We are registered with the Information Commissioner’s Office (ICO) for this purpose.

Information we collect, why we collect it and how we process it

Personal data refers to any information capable of identifying an individual. Please note: it does not include anonymised data.

The information that we collect and store relating to you is primarily used to enable us to provide our services to you and to meet our contractual commitments to you. In addition, we may process the following categories of personal data about you for the purposes detailed below:

Communication Data
Including any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

Customer Data
Including data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

User Data
Including data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases, to notify you about any changes to our website, such as improvements or service/product changes that may affect our service and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

Technical Data
Including data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising (though this data will not identify you personally). Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

Marketing Data
Including data about your preferences in receiving marketing from us and your communication preferences. We process this data to enable you to receive relevant communications including our monthly newsletter, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

Your Legal Rights

You have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Right to withdraw consent

You can see more about these rights here. If you wish to exercise any of the rights set out above, please email us at julie@caldertherapies.co.uk

We do not charge a fee for your accessing your personal data or exercising any of your other rights. We will try to provide this information within one month of your requesting the data. If it will take us longer than this to respond we will notify you. If your request is clearly unfounded, repetitive or excessive we may charge a fee for providing you with details of the personal data. Alternatively we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we should be grateful if you would contact us first so that we can try to resolve the issue for you.

Sensitive Data

Where we are required to collect personal data by law, or under the terms of the contract between us and you, and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We do not use or disclose sensitive personal data, such as race, religion or political affiliations without your explicit consent.

We will only use your personal data for the purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at julie@caldertherapies.co.uk

We may process your personal data without your knowledge or consent where this is required or permitted by law, however we do not carry out automated decision making or any type of automated profiling.

Marketing and Communications

Our lawful ground for processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications if:

  • You made a purchase or asked for information from us about our goods or services
  • You agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by emailing us at julie@caldertherapies.co.uk at any time.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

Disclosure of Personal Data

In future we may have to share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services.
  • Professional advisers including medical personnel, lawyers, bankers, auditors and insurers
  • Government bodies that require us to report processing activities.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website.

International Transfers

Currently we use the third-party service (Mailchimp) to store email address information and process our marketing emails, this service is based in the USA, outside the European Economic Area (EEA).
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:

  • We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data
  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe
  • If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Data Security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For personal data relating to medical purposes we are required by law to retain your records for eight years, or until age 25 if we received your personal data when you were under 18 years of age.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

Third Party Links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to Privacy Notice

We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy policy was last updated on 24 May 2018.